Privacy Policy
We care about your privacy, and we’re committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe when you visit or shop with us at kneeish.com.
What We Collect
When you visit our website or place an order, we collect some information to help us run things smoothly, improve your experience, and process your orders.
Here’s what we may collect:
When you browse our site:
- Your IP address
- Browser type
- Time zone and country
- Pages you visit
- How you found our site (like Google or social media)
- Cookies (small bits of data stored on your device to remember things like your cart)
When you place an order:
- Your name
- Billing and shipping address
- Email and phone number
- Payment details (like credit card info, processed securely through our payment provider)
We’ll call all of this your Personal Information.
How We Use Your Info
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Answer your questions or support requests
- Check for fraudulent activity
- Improve our website and shopping experience
- Send occasional updates, offers, or product info (only if you’ve said yes to that)
We never sell your personal information, and we only share it with trusted services that help us run our store (like payment processors and delivery partners).
Who We Share It With
We work with third-party platforms to run our website and services smoothly:
- Shopify powers our online store. You can read their privacy policy here: Shopify Privacy Policy
- Google Analytics helps us understand how people use our website. Learn more here: Google Privacy Policy or opt out here.
- Meta allows us to understand the reception of our advertisements. You can read more here: Facebook Privacy Policy
We may also share information if required by law or to protect our business (e.g. responding to legal requests or preventing fraud).
Marketing & Ads
If you’ve signed up for updates, we might send you the occasional product update, offer, or newsletter. You can unsubscribe at any time by clicking the link in any email.
We may also use your information (like what you’ve viewed or purchased) to show you relevant ads on social media or other websites.
Want to know more about how online advertising works? Visit: www.networkadvertising.org
Cookies
Our website uses cookies to:
- Keep items in your cart
- Remember your preferences
- Help us understand how people use the site
You can turn cookies off in your browser settings if you’d prefer, but some parts of the site may not work as expected.
How We Keep Your Info Safe
Your data is stored securely on trusted platforms like Shopify and is protected by encryption and secure access. We take reasonable steps to make sure your personal information is not lost, misused, accessed without permission, or disclosed unnecessarily.
Your Rights
You can ask us to:
- See what personal data we hold about you
- Correct any of it if it’s wrong
- Delete your personal information (unless we’re required to keep it for legal or business reasons)
Just contact us and we’ll be happy to help.
How Long We Keep Your Info
We keep your order and contact details only as long as we need them — for things like processing your order, providing customer service, or keeping business records. You can request we delete your information at any time.
Updates to This Policy
We may update this policy from time to time as our business or the law changes. The most current version will always be available here.
Got Questions?
We’re here to help. You can reach us via email at contact.kneeish@gmail.com.
About Us
At Kneeish, we’re an Australian-owned company on a mission to shake up the knee pain relief industry. Too often, relief is seen as expensive, inconvenient, and an ongoing hassle — we’re here to change that. With a new approach and a local focus, we’re proud to now ship all orders directly from Australia, making faster, more reliable support available to everyone.
Quick Links:
All transactions are secure and encrypted. We never store your payment information.
Copyright Kneeish, 2025 contact.kneeish@gmail.com